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Cross-functional communication | Building on the strength of cross-functional teams

Background and Challenges

A large pharmaceutical multinational group discovered that daily communication between the Product Information and Sales Department has been poor, and conflicts were surfacing more regularly.  A “silo” mentality prevailed among teams.  The rigid approach team members adopted were against the back-drop of the need for speedy dissemination of product information to the market place.  To drive company sales, the Director engaged MTI’s services to change the behavior of his staff.

How MTI created values for our customer

MTI used an established Big-5 Psychometric assessment,

Facet5, as a common language to build self-awareness and team effectiveness.

Conflicts were halved by the end of the intervention

One month after the end of the program,

68% of the staff in the information department have made changes in their communication behaviors

and have been more open to colleagues from other departments

MTI Delivered Excellence through the following Design and Delivery

1. Facilitated and guided participants to reflect on their existing internal and external environment, defined role requirements of their department and understanding of the expectations of other departments.

2. Appled Facet5 ‘s Line Dance® activities to help learning participants enhance self-awareness, understand that conflicts may be caused by differences in personality traits and to clarify the challenges the demands and expectations of their roles.

3. Through sharing of their Facet5 report, complemented by Teamscape® team activities, participants understood that each member carry different personalities,  allowing for differences in styles to take on positive angle to make for a complimentary team. Participants wrote personal and team improvement action plans and presented to the group as a statement of commitment